When families are faced with the decision to move a loved one into assisted living or memory care, hearing from others in the community can offer reassurance, clarity, and trust. At DeSano Place, Assisted Living Homes, we’ve been honored to serve seniors and their families across Twin Falls, Jerome, and Gooding, Idaho for years. The voices of those we’ve supported speak more powerfully than anything we could say ourselves.
The feedback we receive reflects the foundation of our mission — to provide compassionate, respectful, and person-centered care in an environment that feels like home. Below, we share a selection of real sentiments and common themes shared by families who have chosen DeSano Place for their loved ones.
Common Praise From Families We Serve
While each experience is unique, families across our Southern Idaho communities often express similar observations about their time with DeSano Place. The following are recurring themes we hear in conversations, surveys, and reviews:
- “The staff is truly caring.” Families frequently share that they are impressed not just by the professionalism of our team, but by the sincere kindness and attentiveness caregivers show. This is especially important in memory care, where trust and empathy are essential to residents’ daily well-being.
- “We felt informed and supported throughout the transition.” Whether transitioning from home or hospital care, families appreciate how our staff walks them through assessments, move-in preparation, and care planning — ensuring that they never feel alone during the process.
- “It feels like a real home.” Many families comment on the warmth of our environment — not just physically, but emotionally. Our living spaces are designed for comfort and familiarity, and our teams work to create a calm, inclusive atmosphere that fosters belonging.
Highlights Shared by Families in Twin Falls, Jerome, and Gooding
We are grateful for the trust families place in us. Here are several examples of the genuine feedback we consistently receive across our locations:
In Twin Falls:
Families with aging parents in our assisted living community often express how relieved they feel knowing their loved one is not only safe but actively engaged. Many highlight the benefits of our 24-hour support, balanced meals, and daily activities that keep residents mentally and socially stimulated. One family member described their mother’s transition to DeSano Place as “the moment her health and spirit finally stabilized.”
In Jerome:
Our memory care residents in Jerome receive care from a team that specializes in dementia-related challenges. Families here have shared how their loved ones are more relaxed and experience fewer behavioral episodes. Many note how staff members learn each resident’s history and preferences, building meaningful connections over time. One adult daughter shared how our staff knew exactly how to calm her father using music from his younger years.
In Gooding:
Residents and families in Gooding often mention how supported they feel in the initial adjustment phase. It’s common for adult children to say they were surprised by how quickly their loved one adjusted — thanks to both the welcoming staff and the personalized approach to daily routines. The sense of dignity we extend to each resident is frequently acknowledged and appreciated.
What Families Appreciate Most
Our ongoing conversations with families, whether during care meetings or post-placement check-ins, often bring up the following qualities as most valuable:
- Responsiveness: Whether it’s a late-night phone call or a medical update, families say they feel heard and prioritized.
- Continuity of care: Familiar staff, consistent routines, and a low staff-to-resident ratio help foster a stable, comfortable environment.
- Transparency: Families value knowing what’s happening — from medication changes to activity participation — and appreciate our open communication style.
- Dignified memory care: Families of residents with Alzheimer’s and dementia are especially grateful for our respectful and patient-centered approach to behavioral support.
Building Trust Through Consistency and Compassion
Every family we support is navigating a deeply personal journey. We don’t take that lightly. Our teams across DeSano Place locations in Idaho understand that earning trust is a daily commitment, not a one-time promise. That’s why we invest in regular staff training, maintain low staff turnover, and create care plans that are updated as residents’ needs evolve.
Families have told us they feel confident recommending DeSano to others in the community — not because we say we care, but because we’ve shown it consistently.
Experience DeSano Place for Yourself
Choosing senior care is one of the most important decisions a family will make. If you’re considering assisted living or memory care in Twin Falls, Jerome, or Gooding, we invite you to visit DeSano Place and speak with other families who have chosen us.
We don’t just want to tell you what we offer — we want to show you. From welcoming living spaces and nourishing meals to supportive staff and engaging programs, our homes are built around people, not policies.
Come see what compassionate care looks like in action.